Contact DiplomaCraft

support@diplomacraft.com

Send us a message with your question or request. We read every email and reply to each one personally. Response time is typically within 24 hours during business days.

What to include when emailing about an order

If you have a question about an existing order, please include:

• Your order number (you can find this in your confirmation email)
• The email address you used to place the order
• A brief description of your question or issue

This helps us locate your order quickly and get you an answer faster.

What to include for custom-order inquiries

If you're interested in a custom diploma design that doesn't fit our standard catalog, include:

• A reference image or detailed description of the layout you want
• The specific details (name, school, degree, date) you'd like on the document
• Your preferred delivery method (digital, or physical with Standard / Priority Mail / UPS 2-Day / UPS Next Day shipping)
• Any special requirements or timeline constraints

For the full custom order experience, you can also use the custom order form to upload reference images and get started right away.

Common questions better handled elsewhere

Many questions are answered faster on other pages:

• How does the live preview work? See how it works for a step-by-step walkthrough of the order process.
• What are your refund and return policies? Check refund policy for details on refunds, damages, and order approval.
• How do I track my order? Visit the order tracking page to check your shipping status.
• What documents and styles do you offer? Browse the products catalog or explore our categories: diplomas, transcripts, or certificates.
• General FAQ? See our frequently asked questions for answers to the most common inquiries about products, legality, and process.
• Where's my shipped order? See the tracking page for shipping carrier links and typical delivery timelines.

Other ways to reach us

The email address above is the fastest and most direct way to get a response. If you have feedback or a specific concern you'd prefer not to share by email, please still reach out to support@diplomacraft.com—we will handle your message appropriately.

Related resources

• About DiplomaCraft — learn about our mission and materials.
• Refund policy — understand approval, refunds, and order guarantees.
• FAQ — answers to common questions about products and legality.
• How it works — step-by-step guide to ordering and preview.