Question 1

Is it legal to buy a replica diploma?

Accepted Answer

Yes. Purchasing a replica diploma for novelty, replacement, and display purposes is legal in the United States. Misrepresenting one as an official credential is not. We make replicas for framing, keepsakes, backups, and props — not for fraud. If you intend to use a diploma for employment verification, college admission, professional licensing, or government processes, you need an officially issued credential from your school's registrar or the National Student Clearinghouse.

Question 2

Will the replica look like my real diploma?

Accepted Answer

Yes, very closely. Our replicas are designed to match the layout, typography, seal, and color conventions of US academic documents. The live preview tool shows you the exact appearance before you order. For standard products, the layout is true to academic conventions while not being a counterfeit of any specific institution. If your original has an unusual design, use the custom order service to upload a reference image and we'll match it precisely.

Question 3

How do I customize my diploma in the live preview?

Accepted Answer

Every product page includes a live preview tool. Type your name, institution, graduation date, and other applicable fields, and watch the diploma render in real time. You can edit colors, seal style, and layout options if available. The preview is rendered at production quality, so what you see is what you'll receive. Make adjustments until it looks right, then proceed to checkout. Nothing is locked in until you confirm and pay.

Question 4

I lost my original decades ago. Can I still order a replica?

Accepted Answer

Yes. You don't need the original to order. If you remember the school name, your full name, and graduation year, that's enough to create a replica. If details are fuzzy, check old transcripts, yearbooks, online profiles, or contact your school's registrar to confirm the degree type and exact graduation date. The live preview tool lets you see what you'll get before checkout, and you can edit any detail until it looks right.

Question 5

Can you match an international diploma?

Accepted Answer

Yes. If your diploma is from a Canadian, UK, Australian, or other non-US institution, use the custom order service. Upload a photo of your original or a reference image of a similar diploma, and our designers will build a matching layout. Custom orders include a designer-review step before printing; the exact turnaround depends on the complexity of the reference and how quickly any revisions are approved. Custom diploma orders start at $99.99 for digital.

Question 6

What if my school has closed or changed its name?

Accepted Answer

Use the institution name as it appeared on your original diploma. If you don't have the original, use the name it had when you attended. For schools that have closed, use the custom order service — upload an image of a diploma from that school (from yearbooks, institutional archives, or online sources) and we'll match the historical layout. Schools merge and rebrand frequently; we understand the context.

Question 7

How long does a custom order take?

Accepted Answer

There is no fixed business-day SLA on custom orders. The custom process includes uploading a reference image, our designers building a layout, a proof sent to you for review, any revisions, and your approval before printing begins. The total time depends on how complex the reference is and how many revision cycles we go through. We aim to keep the loop tight; if you have a hard deadline, mention it when you place the order and we'll let you know whether it's feasible.

Question 8

I noticed a typo on my order — what now?

Accepted Answer

If your order hasn't been printed yet (within 1 hour of placing it), email support@diplomacraft.com immediately with your order number and the correction; we can usually fix it before production starts. If the document has already been printed, the customer-error policy applies: errors from incorrect or incomplete information you provided are not eligible for a refund or free reprint, but we may offer a courtesy discount on a reorder.

Question 9

Do I need to create an account to order?

Accepted Answer

No, you can order as a guest. Creating an account lets you re-download digital orders for a limited period, track physical orders from a single place, and turn on two-factor authentication for added security. Account creation is optional at checkout.

Question 10

Do you have an affiliate or referral program?

Accepted Answer

Yes. You can refer others using your personal link in your customer account dashboard. Both you and the friend receive a credit when the order completes. Payouts can be taken as a DiplomaCraft coupon (no minimum), a US bank transfer, or in USDT (ERC-20). See your account at /account/refer once you've placed your first order.

Question 11

How long does delivery take?

Accepted Answer

Digital PDFs are delivered immediately after payment by email. Physical orders ship after a 1-2 business day production step. To the US, they ship free via USPS Standard Mail (4–7 business days in transit, so 5-9 business days total from order placement). At checkout you can upgrade to USPS Priority Mail (2–3 business days in transit, +$12.50), UPS 2-Day (2 business days, +$20), or UPS Next Day (1 business day, +$40). International orders ship worldwide with tracked delivery (after the same 1-2 business day production step): Canada/Mexico from $20 (4–7 business days), Europe from $20 (6–10 business days), Australia from $25 (6–10 business days), and the rest of the world from $25 (7–12 business days).

Question 12

How long does production take before my order ships?

Accepted Answer

1–2 business days for standard products. We start production once your payment clears and the preview has been approved at checkout. Custom orders take longer because there's an additional designer-review step; the exact custom turnaround depends on the complexity of the reference image and revision cycles.

Question 13

What shipping carriers do you use?

Accepted Answer

Inside the US, Standard and Priority Mail orders ship via USPS, and UPS 2-Day / UPS Next Day ship via UPS. International orders ship via tracked carriers selected per destination — usually a partnership between USPS and the local postal service, or DHL/FedEx for express options. In every case we email you a tracking number once the order is handed off to the carrier.

Question 14

Do you ship internationally?

Accepted Answer

Yes — we ship worldwide. Rates are flat per region: Canada and Mexico from $20, Europe from $20, Australia from $25, and the rest of the world from $25. Every physical order ships tracked with delivery confirmation. See our international shipping page for the full breakdown by region. Digital PDFs are always free and delivered instantly by email, anywhere in the world.

Question 15

Will I be charged customs or duties on an international order?

Accepted Answer

Possibly. Customs and duties (when applicable) are billed by your local carrier on arrival, not by us at checkout. The rules depend on your country's import thresholds and the declared value of the package. For destinations where customs is common, factor in the local rate alongside the shipping fee shown at checkout.

Question 16

How do I track my order?

Accepted Answer

Once your physical order ships, you'll get an email with the carrier and tracking number. You can also enter your order number on our track order page at /track-order. Digital orders are delivered instantly to the email on the order; if you don't see it, check your spam folder.

Question 17

What's the difference between digital and physical orders?

Accepted Answer

Digital orders deliver a high-resolution PDF sized for standard frames (8.5×11 or 11×14). You can print at home on appropriate stock or have a print shop handle it. Physical orders print on our heavyweight acid-free parchment (for diplomas and certificates) or bright-white security stock (for transcripts), finished with a metallic gold foil seal and shipped to you ready to frame. Physical costs more but requires no action on your end. A digital+physical bundle gives you both at a discount.

Question 18

Can I change my shipping address after ordering?

Accepted Answer

If your order hasn't shipped yet, email support@diplomacraft.com with your order number and the corrected address. We can usually update it before production or before the package hands off to the carrier. Once the package has been picked up by USPS or UPS, address changes go through the carrier's own redirect service (often a small fee), not through us.

Question 19

Do you sell frames or holders for the diploma?

Accepted Answer

Yes. Premium leather holders are available in black, blue, red, and white at $39.99 each. Display frames are available as Mahogany ($69.99), Glass ($69.99), or Tassel ($89.99). Add-ons are offered during checkout on any physical or bundle order. Digital orders can be paired with your own frame at home.

Question 20

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards (Visa, Mastercard, American Express, Discover) and Apple Pay / Google Pay through our Stripe-powered checkout. We do not accept checks, money orders, or cash on delivery. See our payment methods page at /payment-methods for the full breakdown.

Question 21

What materials are used?

Accepted Answer

It depends on the document type. Diplomas and certificates print on heavyweight acid-free parchment paper — archival-grade stock chosen for long-term display. Transcripts print on bright-white security stock, which is the standard weight and finish for academic transcripts in the US. Every physical document is finished with a metallic gold foil seal. All inks are archival-grade to resist UV fading. Digital orders deliver a print-ready PDF you can print on your own preferred stock.

Question 22

Can you add real signatures?

Accepted Answer

We cannot render actual signatures of real officials or institutions. We can include signature lines with typed titles (Dean, Registrar, etc.) and space for a signature to be added by hand later, or we can print stylized signature placeholders. But we do not replicate actual people's signatures. This is intentional — a replica must be clearly distinguishable as a replica, not a forgery of an official document.

Question 23

Do you offer sealed transcripts in an official envelope?

Accepted Answer

No. We do not offer sealed-envelope transcripts. Sealed transcripts are documents issued and sealed by the registrar's office of your school for verification by a third party. Because our replicas are for display, novelty, and replacement purposes only — not for verification — we do not produce sealed transcripts. For an official sealed transcript, contact your school's registrar or the National Student Clearinghouse.

Question 24

I lost my real diploma — should I order a replica?

Accepted Answer

It depends on what you need it for. If you need the document for any verification (employer, licensure board, immigration, graduate school, government), order an official replacement from your school's registrar — that's the credential third parties will accept. If you need it for wall display, a keepsake, or a backup while the official replacement is being processed, a replica from us works. We have a dedicated replacement-diploma page at /replacement-diploma that walks through the choice.

Question 25

Do you have a GPA calculator?

Accepted Answer

Yes — a free GPA calculator is available at /gpa-calculator. It works for high school, college, and university course lists and computes both weighted and unweighted GPAs. It's a standalone utility; you don't need to place an order to use it.

Question 26

Can I use a replica diploma for employment?

Accepted Answer

No. Replica diplomas are not official credentials and cannot be used to verify employment eligibility, professional licensing, or background checks. Employers verify degrees through official channels — the National Student Clearinghouse, the school's registrar, or third-party verification services. Submitting a replica as proof of a credential you don't hold is fraud. Use a replica only for display, keepsakes, backups (while your official original is archived), or props.

Question 27

Will the diploma pass verification?

Accepted Answer

No. Replicas are not official credentials and cannot be verified. If an employer or institution requests verification of your degree, you must provide an official transcript or degree verification letter from your school's registrar or the National Student Clearinghouse. Attempting to pass a replica off as official is fraud. Use replicas only for novelty, replacement, and display — not for verification.

Question 28

What about refunds?

Accepted Answer

Our refund policy reflects the fact that every document is custom-printed to your specifications. Digital orders are non-refundable once the download link has been sent. Physical orders are generally non-refundable once printed and shipped — but if your order arrives damaged, has a printing defect, or is lost in transit, contact us within 7 days of delivery with photos and we'll reprint and reship at no charge. Customer errors (misspelled names, wrong template, etc.) are not eligible for refund or free reprint; you may request a courtesy discount on a reorder. Full details, including chargebacks and cancellations, live in our refund policy at /refund-policy.

Question 29

Can I cancel my order?

Accepted Answer

Digital orders cannot be cancelled once payment is processed — delivery is instantaneous. Physical orders may be cancelled within 1 hour of placement if production has not started; email support@diplomacraft.com with your order number. Once a physical order is in production or has shipped, it cannot be cancelled. Bundles follow the same rules: the digital component is non-cancellable, and the physical component follows the 1-hour rule.

Question 30

My order arrived damaged. What do I do?

Accepted Answer

Contact us within 7 days of delivery at support@diplomacraft.com with photos of the damage. If the damage occurred during shipping or there's a printing defect, we'll reprint and reship the document at no charge. Photos help us file with the carrier where applicable. The 7-day window matters — after that, the carrier's investigation window closes.

Question 31

How long do refunds take to process?

Accepted Answer

When a refund is approved, it's issued to your original payment method within 5–10 business days. The exact timing depends on your bank or credit card company. We'll email you when the refund is initiated.

Question 32

What information do you store about my order?

Accepted Answer

We store your order details (name, institution, degree, dates) to fulfill and print your diploma. We do not store credit card data on our servers — payment processing is handled by PCI-compliant third parties and discarded after checkout. Custom design files are archived for a limited period after order completion, then deleted, unless you request extended storage. See our privacy policy at /privacy for the full details.

Question 33

Do you offer bulk or corporate pricing?

Accepted Answer

Yes. Orders of 5 or more documents qualify for bulk discounts. Common bulk use cases: law firms framing partner diplomas, medical practices recognizing physicians, corporations issuing training certificates, or schools ordering completion certificates. For a bulk quote, email support@diplomacraft.com with your specifications (document type, quantity, any personalization) and we'll provide pricing. Custom designs and CSV-driven personalization also available for bulk orders.

Question 34

What if I have a question not answered here?

Accepted Answer

Contact us at support@diplomacraft.com or use the contact form at /contact. We typically respond within one business day, Monday through Friday. Common topics: custom order details, bulk pricing, unusual layouts, international shipping, and legal concerns. If you have a specific scenario in mind, tell us and we'll help.

Frequently Asked Questions — Replica Diplomas, Ordering, Legal Use

Ordering & Customization

Shipping & Delivery

Product & Materials

Legal & Use

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